Have you tried our new e-Consult service, the Online GP? Please click here for more information.
All consultations are by appointment only - please telephone 023 9217 6101. Surgery times may also vary from time to time.
The practice operates a triage system for urgent problems. When telephoning please be ready to give the receptionst your name, a contact telephone number and a brief outline of the problem. The duty doctor will then call you back and arrange for you to be seen at the practice if required. You will always be seen in cases of emergency but please bear in mind that you might not see your usual doctor.
Please use the eConsult for routine problems. Thank you.
SurgeryPod – helping us to help you take greater control over your health
Your key questions answered
Want to take greater control over your health?
To give you more quality face-to-face time with your doctor, and to help you avoid appointment times which may not be convenient, we are delighted to have invested in innovative technology called SurgeryPod – which you can find in our waiting area to the right of reception.
This newly-installed equipment gives you greater control and flexibility over your health as well as allowing our medical staff to use their expertise more efficiently. Here are our answers to some key questions.
1) What is a SurgeryPod?
SurgeryPod is a secure computer system which accurately records your patient data and takes readings, such as weight and blood pressure measurements.
It is not a replacement for your doctor or nurse but an additional resource for our Practice to give you the most appropriate attention when you need it – and sometimes faster than we could before.
2) Why do we have it?
We want to give you greater freedom and the opportunity to monitor your health without having to wait after booking an appointment.
3) What are the benefits to me as a patient?
SurgeryPod enables you – without clinical supervision – to perform your own checks such as blood pressure, weight, pulse and alcohol usage, and your information is then instantaneously – and securely updated into your records and can be immediately viewed by the doctors and nurses.
You can perform these simple checks at your own convenience, without making an appointment during our opening hours. This means that when you start your face-to-face consultation, your doctor will already have this key information giving you more time to discuss your health.
You no longer need to arrange appointments or attend at inconvenient times for simple checks. These can now be done when it suits you. For example, you may wish to do your blood pressure before you see the doctor or nurse or you can come in any time to use it.
4) What can you do on the SurgeryPod?
• Take your blood pressure
• Take your weight and calculate your BMI
• Enter information regarding your lifestyle such as smoking, alcohol, exercise and diet
• Carry out a series of stress and anxiety questionnaires.
5) How does it work?
You simply interact with a touchscreen computer to guide you through the process. After you enter your name and date of birth you follow the easy step-by-step instructions. Here is the typical process you will go through before your GP appointment:
* Enter your name and date of birth
* Select ‘Standard Checks’
* Follow the onscreen instructions
After you complete the session your results are automatically saved on your patient records.
6) Who can use it?
Every patient. You don’t have to use SurgeryPod – but regardless of your technical knowledge, you will easily be able to use it and it will allow us to keep better track of your latest readings.
If you do have any difficulty, a member of the reception team would be happy to help you – but please be patient if they are on the phone or talking to other patients. Thank you.
If possible please try to telephone reception before 10:30 if you require a home visit. The receptionist will need brief details of the problem in order for the doctors to arrange their visits in order of priortiy. Please bear in mind that a home visit may not neccessarily be made by your usual doctor.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Telephone Lines Closed at Lunch Time
From Monday 21st November 2022 the telephone lines will be closed between 1300 - 1400hrs to allow for staff training.
The practice doors will remain open.